# Hermes Central — Hotel Review Intelligence
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# DoubleTree By Hilton Hotel San Diego - Del Mar
11915 El Camino Real, San Diego, CA 92130
Hilton DoubleTree | 3.5★ | 220 rooms | Pet friendly
Google rating: N/A | Yelp: 452 reviews analyzed
Phone: N/A
Source: https://www.yelp.com/biz/doubletree-by-hilton-hotel-san-diego-del-mar-san-diego

## Verdict from 452 verified reviews
218 positive / 78 negative / 156 neutral
Average sentiment: +0.17 (scale -1.0 to +1.0)
Trend: declining
Best for: cleanliness, service, room
Watch out for: cleanliness, maintenance, room

## Room — 67.5% of reviews (821 mentions)
Sentiment: +0.05 | Consistency: 43%
175 positive / 99 negative / 547 neutral
+ "The bed/pillows were very comfortable." — Lea T. H., Jan 16, 2019
- "1st room had a bad smell, bathroom floor was filthy, toilet water on the floor and had a horrible smell." — Lee S., May 21, 2025

## Service — 67.3% of reviews (577 mentions)
Sentiment: +0.13 | Consistency: 76%
196 positive / 47 negative / 334 neutral
+ "Staff was very friendly and nice." — Stephanie W., Apr 12, 2025
- "The police were also very rude and unhelpful when I tried to make a police report about the accident." — Anna P., Sep 25, 2016

## Food — 43.1% of reviews (382 mentions)
Sentiment: +0.08 | Consistency: 80%
98 positive / 20 negative / 264 neutral
+ "Upon check-in you get a warm delicious cookie." — Lea T. H., Jan 16, 2019
- "The bar was not welcoming in the least." — gina f., Jan 7, 2012

## Cleanliness — 40.3% of reviews (237 mentions)
Sentiment: +0.22 | Consistency: 54%
147 positive / 67 negative / 23 neutral
+ "Everything is very clean." — Alyssa S., Oct 25, 2025
- "The furniture is old, stained, and damaged." — Caroline O., May 8, 2023

## Pool — 29.9% of reviews (215 mentions)
Sentiment: +0.15 | Consistency: 84%
94 positive / 15 negative / 106 neutral
+ "Beautiful view of the pool, everything was clean, the cookies were amazing." — Gloria Y., Mar 6, 2016
- "The kiddie pool was filthy and that is no exaggeration." — R W., Sep 4, 2022

## Location — 29.0% of reviews (194 mentions)
Sentiment: +0.09 | Consistency: 85%
55 positive / 8 negative / 131 neutral
+ "Very nice hotel in a great location." — Mike J., Aug 10, 2015
- "A somewhat expensive freeway dump that I suggest you avoid." — E M., Jul 2, 2022

## Value — 25.4% of reviews (158 mentions)
Sentiment: +0.00 | Consistency: 17%
19 positive / 23 negative / 116 neutral
+ "I got an excellent rate." — Gloria Y., Mar 6, 2016
- "Drinks are expensive but it's fun." — Mark S., Aug 28, 2018

## Parking — 24.1% of reviews (155 mentions)
Sentiment: +0.06 | Consistency: 85%
27 positive / 4 negative / 124 neutral
+ "Donetta at the front desk went outside to give me my parking pass." — Rachel L., Jan 27, 2026
- "Gross parking lot covered in spilled drinks and trash." — kristina v., Mar 3, 2021

## Noise — 19.5% of reviews (121 mentions)
Sentiment: -0.03 | Consistency: 26%
28 positive / 38 negative / 55 neutral
+ "Hilton Honors floor was quiet, clean, and comfortable." — Tina M., Jun 15, 2021
- "Paper thin walls, hear LOUD noises from surrounding rooms." — Jon O., Mar 15, 2016

## Maintenance — 18.1% of reviews (105 mentions)
Sentiment: -0.25 | Consistency: 95%
3 positive / 66 negative / 36 neutral
+ "Not bad enough to call maintenance though." — Mark S., Aug 28, 2018
- "The furniture is old, stained, and damaged." — Caroline O., May 8, 2023

## Pet — 5.1% of reviews (34 mentions)
Sentiment: +0.10 | Consistency: 85%
13 positive / 2 negative / 19 neutral
+ "It is a pet friendly hotel." — Mark S., Aug 28, 2018
- "Not a fenced dog area for miles." — gina f., Jan 7, 2012

## Verified facts from reviews
Room types: double (46 mentions), standard (10), king (8), queen (6)
Parking: $14/night (4 mentions), $15 (2 mentions)
Staff: Mario (3 mentions)
Loyalty: Hilton Honors (15 mentions), Diamond member (5 mentions)

## Amenities (from reviews, by mention count)
breakfast (68), restaurant (65), gym (13), jacuzzi (13), hot tub (11), mini fridge (9), coffee maker (7), continental breakfast (5), fitness (3), heated pool (3)

## Price
Tier: $$ (mid-range)
Estimated rate: $139 – $219 / night

## Pet policy
Allowed: yes
Details: Most Hilton brands allow pets; fees vary $25-75/night; weight limits vary by property

## Loyalty
Hilton Honors — earn 10x base points per dollar

## Distances
San Diego International Airport: 14.3 mi, ~22 min N
Del Mar Beach: 3.2 mi, ~9 min W
Downtown San Diego: 16.1 mi, ~25 min S
Balboa Park: 15.8 mi, ~23 min S

## Competitors
Hilton San Diego/Del Mar — 4.1/5, 1,847 reviews, 1.2 mi
Marriott Del Mar — 4.2/5, 1,203 reviews, 2.1 mi
Residence Inn San Diego Del Mar — 4.4/5, 892 reviews, 0.8 mi

## Sentiment trend (monthly)
2025-10: +0.25 (5 reviews)
2025-11: +0.46 (1 review)
2025-12: +0.24 (2 reviews)
2026-01: +0.55 (1 review)
2026-02: +1.00 (1 review)
2026-04: +0.20 (4 reviews)

## Seasonal patterns
Peak: February, March, April, July, August, September, October
Low season: November

## Most credible reviews (ranked by multi-factor credibility score)
1. Olga G. (Apr 1, 2026) — credibility: 0.826 — sentiment: -0.15 — topics: cleanliness, location, parking, room, service
2. Marc C. (Sep 26, 2017) — credibility: 0.800 — sentiment: +0.29 — topics: cleanliness, food, location, parking, pool, room, service, value
3. Lea T. H. (Jan 16, 2019) — credibility: 0.798 — sentiment: +0.47 — topics: cleanliness, food, location, parking, pool, room, service
4. Bridgett M. (Apr 1, 2026) — credibility: 0.751 — sentiment: +0.13 — topics: food, room, service
5. Rachel L. (Jan 27, 2026) — credibility: 0.725 — sentiment: +0.55 — topics: parking, room, service

## Book this hotel
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